Schedule: 9:00 AM – 6:00 PM. Each agent will work a 40-hour week, and coverage across 7 days will be shared between the two agents.
Client Timezone: Australian Eastern Time
Total Weekly Hours: 40 Hours
Join a thriving, premium Australian bakery that has built a strong reputation for creating exceptional artisanal baked goods. This well-established business blends traditional baking expertise with modern customer service excellence, serving a diverse and discerning clientele. Their commitment to quality extends from their products to the customer experience, making this an exciting opportunity for customer service professionals who want to represent a premium brand.
Our client is seeking an outstanding Customer Service Representative to join their dynamic team. In this role, you’ll be the voice of a premium Australian bakery brand, managing customer interactions across phone, email, and digital channels. You will have the unique opportunity to represent a prestigious company where quality and customer satisfaction come first. You’ll play a key role in maintaining the high service standards their customers expect while working in a supportive environment that values professionalism and excellence.
Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels
- Provide exceptional customer service by addressing inquiries, resolving concerns, and ensuring customer satisfaction
- Process and manage customer orders with accuracy and efficiency
- Maintain detailed and organized records of customer interactions in the CRM system
- Collaborate with internal teams to resolve customer issues promptly
- Handle customer feedback professionally and support continuous service improvement
- Participate in the weekend rotation schedule to ensure consistent service coverage
- Manage and prioritize email communications effectively
- Utilize Microsoft 365 tools for daily tasks and reporting
Requirements
- Strong English proficiency with excellent communication skills
- Proven customer service experience, ideally within a premium or luxury brand environment
- Proficiency with CRM systems and the Microsoft 365 suite
- Exceptional phone etiquette and strong written communication skills
- Ability to work independently while maintaining high service standards
- Flexibility to work weekends as part of the rotation schedule
Preferred Qualifications
- Experience in the food service or retail industry
- Strong problem-solving skills and attention to detail
- High level of empathy and patience in customer interactions
- Ability to thrive in a fast-paced environment
- Experience with order processing and inventory systems
If you are looking for flexible remote work Specially foreigners, we encourage you to apply.