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EEDC ADVISE CUSTOMERS TO UPGRADE THEIR PREPAID METERS BEFORE 24TH NOVEMBER

The Enugu Electricity Distribution Company (EEDC) has advised its customers to ensure that their prepaid meters are upgraded before 24th November 2024. This is due to the Token Identifier (TID) rollover, an exercise that affects all Standard Transfer Specification (STS) compliant prepaid meters across the globe. This is contained in a press release made available to this medium by the head of corporate communications EEDC, Mr Emeka Ezeh. 

He emphasized that the EEDC had in its various engagements and enlightenment programs notified its customers that all STS prepaid meters will cease to accept credit tokens by 24th November 2024, unless they are upgraded.

He stressed that meters not upgraded will no longer accept new tokens, though they will still be functional till the energy credits already loaded in them are used up.

It will be recalled that on 24th February 2024, EEDC successfully cut over to its newly acquired vending system, “SuperEdge”, as part of its preparation for a smooth upgrade.

Consequently, the company advised it's customers who have not recharged their prepaid meters since February 2024 to do so, as they will have their very first recharge come with the Key Change Tokens (KCTs). These are three sets of 20-digit tokens needed for the upgrade, which customers are expected to punch into their meters.

The first 20 digits will be punched into the meter, after which the customer should press the “enter” button; the same should be done for the second 20 digits and the third 20 digits, to have the meter upgraded. This exercise is free and at no cost to customers.

Customers who may still have tokens earlier purchased but yet to be loaded onto their meters are urged to load them before administering the three sets of 20-digit tokens. This is because once the meter is upgraded, such tokens will no longer be accepted by the meter, and there will be no refund for unused tokens.

Customers can recharge their meters through “EnergyPay” by simply logging on to the EEDC website (www.enugudisco.com) and clicking the “Make Payment” button, or through the EEDC Connect App.  

For enquiries and clarification on the upgrade, customers can reach out to EEDC through its Call Center by dialing: 0208 4700 100.

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