Staff of the Enugu Electricity Distribution Company PLC (EEDC) have been charged to raise their benchmark to newer levels and work as a team to deliver efficient and quality service to its customers, as that is the only way customer affection can be achieved.
This charge was made by the Managing Director/CEO, EEDC, Mr. Praveen Chorghade, while flagging off this year’s Customer Service Week (CSW), at the company’s corporate head office, in Enugu on Tuesday.
CSW is a global event celebrated annually by service-oriented organizations. It provides them with an opportunity to celebrate their customers. The theme for this year’s celebration is “Team Service.”
While delivering his remarks, Mr. Chorghade emphasized the importance of teamwork in every organization and the need for staff of the company to work together to deliver effective and quality service to customers.
“As we celebrate this year’s Customer Service Week, let us raise our benchmark to newer levels and support each other to make it happen,” Chorghade stressed.
In his remarks, the Deputy Managing Director, Dr. Ernest Mupwaya urged every member of staff to see themselves as customer service representatives and to always be willing to attend to customers in distress, without seeing the responsibility as that of the Customer Service Officers.
“We are all responsible to our customers, and our continued existence is dependent on how well we are able to serve them.”
“We can only exist if we are able to achieve a revenue strength that is sustainable because if cease to exist, our service to the customers will not be achievable, Mupwaya admonished.
The Head, Customer Service, Mrs. Ijeoma Ogudebe encouraged her colleagues to drive the theme of this year’s event, because without working as a team, there is no way the organization can effectively delight her customers.
“All our efforts are geared towards the customer, because they are the reason we are in operation”, Ogudebe emphasized.
Highlights of the event include cutting of the Customer Service Week cake, breakfast with customers, outreach to select schools and customers. Some customers who visited the office were given a special treat.